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PRIVACY & RETURN POLICY

Privacy Policy – MS-STAR

At MS-STAR, we are committed to safeguarding your privacy and ensuring the security of your personal information. Our privacy policy outlines how we collect, use, and protect your data when you use our website or shop with us. Please read the following information carefully to understand how we handle your personal data.

Information We Collect:

Personal Information:

When you place an order with MS-STAR, we collect information such as your name, shipping address, billing address, email address, and phone number to process your order and communicate with you.

Payment Information:

To facilitate your purchase, we collect payment information, including credit card details, which are processed securely through our trusted payment partners.

Website Usage Data:

We may collect non-personal information related to your interactions with our website, including your IP address, browser type, device information, and pages visited. This data is used for website analytics and to enhance your user experience.

How We Use Your Information:

Order Fulfillment:

We use your personal information to process and fulfill your orders, including shipping and order status updates.

Communication:

We may use your contact information to send order confirmations, and shipping updates, and respond to your inquiries.

Improvement of Services:

We analyze website usage data to understand user preferences and enhance our website, product offerings, and services.

Marketing:

With your consent, we may send you promotional materials, updates, and offers related to our products and services. You can opt out of marketing communications at any time.

Security and Data Protection:

MS-STAR takes data security seriously. We implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. We use encryption technology to secure your sensitive data, and our employees are trained to handle your information with care and discretion.

Sharing Your Information:

MS-STAR does not sell or rent your personal information to third parties. We may share your information with trusted partners who help us fulfill your orders, process payments, and improve our services. These partners are also committed to data security and privacy.

Cookies and Tracking Technologies:

Our website may use cookies and similar tracking technologies to improve your browsing experience. You can manage your cookie preferences in your browser settings.

Your Rights and Choices:

You have the right to access, update, or delete your personal information. If you wish to do so or have questions about our privacy policy, please contact our customer support team.

Return Policy – MS-STAR

We want you to be fully satisfied with your purchase from MS-STAR. If, for any reason, you are not entirely happy with your order, you may return eligible items within 30 days of purchase for a refund or exchange. Please read the following return policy guidelines:

Eligibility:

To be eligible for a return, the item must be in its original condition, unused, and in its original packaging.

Some items, such as headphones and earbuds, may not be eligible for return for hygiene reasons. Please check the product description for specific return eligibility.

Initiating a Return:

To initiate a return, contact our customer support team, and provide your order number, details of the item you wish to return, and the reason for the return.

Our customer support team will guide you through the return process and provide you with a return authorization.

Return Shipping:

You are responsible for the cost of return shipping unless the return is due to an error on our part.
Refunds:

Once your return is received and inspected, we will process your refund within 5-7 business days to the original method of payment.

Exchanges:

If you’d like to exchange an item, please specify the replacement item you desire when contacting our customer support team. We will assist you in processing the exchange.

Contact Us:

For any questions or concerns regarding our privacy policy, return policy, or to initiate a return, please contact our customer support team via the methods outlined in our “Contact Us” page.

MS-STAR is dedicated to ensuring your privacy and providing a smooth and fair return process. Thank you for choosing us as your tech accessory provider.

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